1. Acceptance of These Terms
By accessing or using the Website, or by engaging Crawl Compass for the Services, you agree to be bound by these Terms. If you do not agree to them, you must not use the Website or the Services.
If you enter into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and references to "you" are to that entity.
Crawl Compass may revise these Terms from time to time in accordance with Section 15 (Changes to These Terms). The version in effect is the version published on the Website at the time you use it, or the version incorporated into a signed agreement at the time of signing.
2. About Crawl Compass
Crawl Compass is a search engine optimization (SEO) agency based in Jakarta, Indonesia, serving clients in Indonesia and internationally. The Services comprise organic search and AI search optimization and related disciplines, including technical SEO, local SEO, content writing, app store optimization, link building, and digital PR.
- Company: PT Crawl Compass Indonesia, a limited liability company (Perseroan Terbatas) established under the laws of the Republic of Indonesia.
- Registered address: Jl. Teuku Nyak Arief No.10X, RT.5/RW.2, Grogol Sel., Kec. Kebayoran Lama, Kota Jakarta Selatan, DKI Jakarta 12220, Indonesia.
- Email: hello@crawlcompass.com
- Telephone / WhatsApp: +62 822 4654 6832
3. Use of the Website
You may access and view the Website for lawful purposes only. You agree that you will not:
- use the Website for any unlawful purpose or in any manner that breaches these Terms;
- attempt to disrupt, damage, overload, or gain unauthorized access to the Website, its security, or its underlying systems;
- scrape, copy, or republish the Website's content at scale, or present it as your own;
- use any automated system, including bots or scrapers, in a manner that adversely affects the Website or its users; or
- misrepresent your identity, or use the Website to deceive others.
All content on the Website, including text, design, graphics, and logos, is owned by Crawl Compass or its licensors and is protected by intellectual property law. "Intellectual property" means the legal rights in original work, such as copyright in text or a logo. You may quote from or link to the content with appropriate attribution. You may not reproduce a substantial part of it for commercial purposes without the prior written permission of Crawl Compass.
Crawl Compass may suspend or restrict access to the Website, or remove content, at its discretion, including to protect the Website or its users.
4. The Services
These Terms govern the Website and the general basis on which Crawl Compass provides the Services. The specific terms of any engagement, including scope, deliverables, timelines, and fees, are set out in a separate written agreement between you and Crawl Compass (a statement of work, proposal, or services agreement) (the "Engagement Agreement").
The Engagement Agreement governs the engagement. In the event of any conflict between the Engagement Agreement and these Terms, the Engagement Agreement prevails in respect of that engagement. These Terms constitute the standing baseline; the Engagement Agreement sets the specific terms of the work.
Nothing on the Website constitutes a binding offer to provide the Services on particular terms. The terms applicable to each engagement are agreed directly with each client.
5. Clients and Engagements We Do Not Accept
Crawl Compass selects the clients and industries it works with at its sole discretion. Crawl Compass does not provide the Services in connection with certain categories, including gambling and betting, adult or pornographic content, illegal drugs, counterfeit goods, and fraudulent schemes, or in connection with any activity that is unlawful, fraudulent, or deceptive, or that relies on practices in breach of search engine or platform guidelines (commonly referred to as "black-hat SEO"). Crawl Compass may also decline or discontinue any engagement that it considers may harm its reputation or expose a client to risk. Any such decision is at the sole discretion of Crawl Compass.
6. Client Responsibilities
The effective delivery of the Services requires the client's cooperation. You agree to provide the following in a timely manner:
- Access. Reasonable access to the website, accounts, analytics, and tools required to perform the Services, including, where applicable, a content management system, Google Search Console, and hosting.
- Accurate information. Correct and current information about your business, and prompt responses to questions that affect the progress of the work.
- Approvals and feedback. Timely review and sign-off of plans, content, and changes. Delays on your part may affect timelines and results.
- Rights in your materials. Where you provide text, images, logos, or data, you confirm that you own them or are licensed to use them. You remain responsible for the accuracy and legality of any material you supply.
- Your own compliance. You remain responsible for ensuring that your website complies with the laws applicable to your business, including your own privacy notices and any industry-specific requirements.
Crawl Compass is not responsible for any delay in, or impairment of, the Services to the extent caused by information or materials that you fail to provide, provide late, or provide incorrectly.
7. Fees, Payment, and Refunds
Fees, billing cycles, and payment terms are determined by Crawl Compass at its discretion on a per-engagement basis, according to the service package and the scope agreed with you, and are set out in the Engagement Agreement rather than on the Website. As a general matter:
- SEO is typically an ongoing, retainer-based service. Because results build over time, engagements often run on a monthly basis, subject to any minimum initial term set out in the Engagement Agreement.
- The applicable fees, schedule, and payment terms depend on the package and scope agreed, and are confirmed in the Engagement Agreement before work commences.
- Late or non-payment may result in the suspension of work until the account is settled, on the terms set out in the Engagement Agreement.
- Refunds are governed by the Engagement Agreement. As much of the work consists of time and effort already expended, fees for work already performed are generally non-refundable.
8. Intellectual Property and Deliverables
Deliverables. Upon payment in full, ownership of the final deliverables created for you transfers to you. Deliverables include the content written for you, the reports produced, and the specific recommendations prepared for your business.
Pre-existing materials and know-how. Crawl Compass retains all rights in its general processes, frameworks, templates, checklists, internal tools, and accumulated expertise used to perform the Services. These are not specific to any client and are reused across engagements. To the extent any such material is incorporated into a deliverable, you receive a right to use it as part of that deliverable, but you do not acquire ownership of the underlying material.
Portfolio rights. Crawl Compass may identify you as a client and may display non-confidential examples of the work in its own marketing and case studies. If you do not wish Crawl Compass to do so, notify us and we will comply.
Warranty on supplied materials. You warrant that any material you provide for use in the Services is owned by you or licensed to you. You agree to indemnify Crawl Compass against any claim arising from material you supplied that infringes the rights of a third party. To "indemnify" means to compensate a party for a defined category of loss or claim; here, it means that you stand behind the materials you provide.
Third-party materials. Third-party content used on your behalf, such as licensed stock images or fonts, remains subject to its own license, and Crawl Compass will notify you of any applicable usage limits.
9. Confidentiality
In the course of an engagement, each party may receive non-public information belonging to the other, including business plans, data, accounts, and figures. Each party will keep such information confidential, will not disclose it outside its organization, and will use it only for the purpose of the engagement, except where disclosure is authorized by the disclosing party or required by law. These obligations continue after the engagement ends. Any confidentiality provisions in the Engagement Agreement apply in addition to this Section.
10. Third-Party Services and Links
The Services and the Website rely on tools and platforms operated by third parties, including search engines, analytics providers, hosting providers, AI platforms, and social networks. The Website may also contain links to third-party websites for convenience.
Crawl Compass does not control these third parties and is not responsible for their content, availability, pricing, or policies. If a third-party tool changes its functionality, removes a feature, or changes its terms, that is outside the control of Crawl Compass. Your use of any third-party service is governed by that provider's terms and is a matter between you and the provider.
11. No Guarantee of Results
Crawl Compass does not guarantee any specific ranking, level of traffic, number of leads, or amount of revenue. Search engines and AI tools determine what to display using signals and algorithms that are not fully controlled or disclosed by any party outside those companies, and that change frequently. No representation of a guaranteed search position or outcome is made, and none should be inferred from any statement on the Website or in our communications.
Crawl Compass commits to the professional performance of the Services: a sound and ethical strategy, careful execution, clear reporting, and honest communication, in accordance with recognized best practice and Google's published guidelines. The objective of the Services is to improve your visibility and your prospects of ranking and being cited. The following apply:
- Algorithm changes. Changes by a search engine to its ranking systems, and any resulting movement in rankings, are inherent to search and do not constitute a failure of the Services.
- Client-side changes. Crawl Compass is not responsible for any loss of SEO performance caused by changes made by you, your developers, or other vendors, including blocking pages from search, removing content, or conducting a site migration without appropriate care.
- Past results. Any example or case study reflects a particular situation and is not a representation of future results.
12. Website Provided "As Is"
The Website is provided on an "as is" and "as available" basis. Crawl Compass does not warrant that the Website will be uninterrupted, error-free, or continuously available, and may change, suspend, or remove any part of it at any time.
Information on the Website, including the blog and guides, is general information and does not constitute tailored professional advice for your circumstances. For advice specific to your business, contact Crawl Compass directly or consult a suitably qualified professional.
To the fullest extent permitted by law, Crawl Compass excludes implied warranties in respect of the Website, including any implied warranty of fitness for a particular purpose. Nothing in these Terms excludes any warranty or liability that may not be excluded under applicable law.
13. Limitation of Liability
To the fullest extent permitted by law:
- Indirect loss. Crawl Compass is not liable for any indirect or consequential loss, including loss of profits, revenue, business, or data, or loss of goodwill, even if advised of the possibility of such loss.
- Aggregate cap. The total aggregate liability of Crawl Compass for any claim arising out of or in connection with the Services is limited to the fees paid by you for the Services in the three (3) months preceding the event giving rise to the claim. In respect of the free use of the Website, for which no fee is paid, the liability of Crawl Compass is limited accordingly.
- Non-excludable liability. Nothing in these Terms limits or excludes liability for fraud, for death or personal injury caused by negligence, or for any other liability that may not be limited or excluded under applicable law.
This limitation reflects the nature of the Services and the fees involved. A specific cap agreed in an Engagement Agreement applies to that engagement.
14. Term and Termination
You may stop using the Website at any time.
For an engagement, the commencement, duration, and termination of the Services, including any notice period and any minimum initial term, are governed by the Engagement Agreement. As a general principle, either party may terminate an engagement on reasonable written notice as set out in the Engagement Agreement, and you remain responsible for fees for work properly performed up to the effective date of termination.
Crawl Compass may suspend or terminate the Services, or your access to the Website, if you materially or repeatedly breach these Terms or the Engagement Agreement, including by non-payment or misuse of the Website. Where it is reasonable to do so, Crawl Compass will first give you an opportunity to remedy the breach.
The provisions of these Terms that are intended to survive termination, including those relating to intellectual property, confidentiality, limitation of liability, and these general provisions, continue in effect after the engagement ends.
15. Changes to These Terms
Crawl Compass may update these Terms from time to time to reflect changes in its practices or in the law. Where a material change is made, the "Last updated" date will be revised and, where appropriate, the change will be brought to your attention. Your continued use of the Website or the Services after a change takes effect constitutes acceptance of the revised Terms.
16. Governing Law and Dispute Resolution
These Terms, and any dispute arising out of or in connection with them or the Services, are governed by the laws of the Republic of Indonesia.
In the event of a dispute, the parties will first seek to resolve it amicably through good-faith discussion. If the dispute cannot be resolved informally, it will be finally settled by the competent courts of Jakarta, Indonesia. Where the Engagement Agreement sets out a specific dispute-resolution procedure, that procedure applies to that engagement.
17. General Provisions
- Entire agreement. These Terms, together with any Engagement Agreement and any policies referenced herein (including the Privacy Policy), constitute the entire agreement between the parties in respect of their subject matter and supersede all prior understandings. For a specific engagement, the Engagement Agreement prevails to the extent of any conflict with these Terms.
- Severability. If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
- No waiver. A failure or delay by Crawl Compass in exercising any right does not constitute a waiver of that right, which may still be exercised subsequently.
- Assignment. You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Crawl Compass. Crawl Compass may assign its rights and obligations as part of a transfer of its business, on notice to you.
- No partnership. Nothing in these Terms creates a partnership, agency, or employment relationship between the parties. Crawl Compass acts as an independent service provider.
- Force majeure. Neither party is liable for any failure or delay in performing its obligations to the extent caused by circumstances beyond its reasonable control, including a major outage, natural disaster, or change in law.